ELPReady ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-based English Language Proficiency (ELP) assessment service.
Summary: We collect only what's necessary to deliver ELP assessments and maintain compliance records. We never sell your data.
Information We Collect
Information You Provide
- Fleet Administrator Information: Name, email, phone number, company name, and billing information
- Driver Information: Name, phone number, CDL number (optional), and assessment responses
- Voice Recordings: Audio recordings of driver responses during ELP assessments
Information Collected Automatically
- Device type and browser information
- IP address and approximate location
- Assessment timestamps and duration
- Service usage data
How We Use Your Information
We use the information we collect to:
- Conduct ELP assessments using voice recognition technology
- Generate compliance certificates and documentation
- Provide fleet-wide reporting and analytics
- Send assessment links via SMS
- Process payments and manage subscriptions
- Improve our assessment accuracy and service quality
- Communicate important service updates
Voice Recording Data
Voice recordings are processed using speech-to-text technology to evaluate English proficiency. Recordings are:
- Encrypted in transit and at rest
- Retained for the duration required for compliance documentation
- Never used for marketing purposes
- Never sold to third parties
Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate our service (e.g., cloud hosting, SMS delivery, payment processing)
- Fleet Administrators: Assessment results for drivers in their fleet
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement industry-standard security measures including:
- TLS encryption for all data transmission
- AES-256 encryption for stored data
- Regular security audits and penetration testing
- Access controls and authentication requirements
Data Retention
We retain assessment data for the period required to support DOT compliance documentation (typically 3 years from assessment date). You may request earlier deletion of non-essential data by contacting us.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to compliance requirements)
- Opt out of marketing communications
- Export your data in a portable format
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@elpready.com
Address: ELPReady, Inc.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.